Get in Touch With Us
How to Reach the Team
Email is the best way to get in touch. Send your message to [email protected] and a member of the team will read it and reply personally — we don't rely on automated responses to close out enquiries.
If you can, mention what your message relates to in the subject line. Whether it's a query about a specific offshore operator, a bonus term you'd like clarified, or a correction, this helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our reviews — If you'd like more detail on how we assessed a particular casino, its online pokies range, or its payment options, ask away.
- Corrections — Licensing details, bonus terms and payment methods change often at offshore operators. If you spot something that looks outdated on a page such as our review of a specific brand from the non GamStop casinos guide, let us know so we can look into it.
- Content suggestions — If there's an online pokies topic, a payment method, or a comparison you'd like to see covered, we're open to hearing it.
- General feedback — Positive or critical, feedback from Australian players helps us keep the site useful and accurate.
- Responsible gambling concerns — If you or someone close to you needs support with gambling behaviour, tell us in your message and we'll point you towards recognised Australian support services.
What This Site Can and Can't Do
Aussie Online Casinos is an independent comparison and review site. We're not able to process deposits, withdrawals, account verification or bonus claims on behalf of any casino — those requests need to go directly to the operator's own customer support team, which is usually available through live chat or email on their site. What we can do is help you understand how an offer works, what a wagering requirement means for your online pokies play, or how a payment method like PayID compares with other options before you sign up anywhere.
We're also not able to intervene in account disputes, since we have no access to any player's account with a third-party operator. If you've had an issue with a specific casino, your first step should always be that casino's own support channel, followed by the dispute process set out in its terms if the issue isn't resolved.
Response Times
We aim to reply within two working days. During busier periods — for example, when new online casinos launch or major bonus terms change — it may take a little longer, but every message does get a reply from a real person.
A Note on Accuracy
Online casino terms, licensing status and payment options can shift without much notice, particularly among offshore operators serving Australian players. We do our best to keep our pages current as of the review date shown, but if you've come across something during your own research that doesn't match what we've published, we'd genuinely like to know. Reader feedback is one of the ways we keep this site reliable.
Thanks for taking the time to read this far — we look forward to hearing from you.